Basin Sports Response to COVID-19 | Basin Sports

OUR ONLINE BUSINESS IS OPEN

Basin Sports and The Lookout Bar at Killington

Dear Basin Friends,

The Basin crew is anxiously looking forward to welcoming you back.  We have been busy preparing the store and are ready to officially open our doors with great deals on hardgoods and clothing.  As Vermont continues to move forward, we will be ready to welcome you back while still taking the necessary precautions to ensure that we stay safe and well.

We are currently doing curbside drop-off and pick-up and in-store by appointment.  Please feel free to call to chat, we are here for you.

Check out our website for special discounts on a wide selection of 2019 and 2020 products.  We offer free ground shipping on orders of $99 or more.

Like you, we are ready to get out and enjoy our favorite pastimes.  Let your Basin Sports crew help you reconnect with and be part of your outdoor inspiration.

We #thriveoutside and so can you.  Stay strong, be well, enjoy.

Sincerely,

Your Basin Crew

FAQ’s:

  • Are You Open?
    • Yes, we are open for curbside service and sales as well as online 24/7. Our in-store hours currently are 7 Days a week 10:00- 5:30 PM.
  • I Have Not Returned My Season Lease Equipment
    • We understand that this is an unprecedented time and understand if you’re unable to return your equipment on time. We do ask that you call us so we can make a not on your paperwork. We will not charge you if you do not return your equipment on time.
  • I’m a Season Tune Customer and left my skis at the shop. Will you charge me for summer storage?
    • We do not charge a summer storage fee. That’s a perk of being a season tune customer at Basin Sports. If you’d like your skis summarized let us know. Your skis will be here waiting when you return.
  • How does your Curbside Process Work?
    • Curbside service and sales is relatively easy and follows procedures that most other bike shops are following. For now Bike Shops are deemed essential by the State of Vermont. Ski Shops are not. So if you’d like to drop off a bicycle for service work you can do so.
      • Please call in advance to let us know you’re coming and what kind of work you’d like done.
      • Drive to the store and call us to let us know you’ve arrived.
      • Leave your bike by the door and walk back to your car.
      • A Bike Mechanic will then come out, disinfect and do a visual assessment of your bike- Then communicate to you what the service costs will look like.
      • The bike will then go in the store for work.
      • When you pick up the bike you can either give a credit card over the phone or allow a mechanic to bring the card into the store to ring through the sale.
  • I bought something online and have not received confirmation?
    • Due to current realities we’re short-staffed and may take an extra day to process your order. We do not ship on the weekends. Please be patient with us. If there’s an issue with your order we’ll email or call you.
  • I’d like to purchase a bicycle?
    • Like curbside service you can order a bike over the phone. Specialized is offering a great drop ship and rebate incentive on select bicycles. Purchase the bike online on their website and select shipping to our store. We’ll then build the bike and call you for you to pick it up.
  • Do you offer payment plans on bikes?
    • Yes! We do. We have a special payment option with Specialized through their credit system and have our own credit option for other bike brands such as Pivot and Norco.

 

If we didn’t answer your question, shoot us a message on Facebook or Call The Shop at 802-442-3234.

 

Stay Safe!

#thriveoutside


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