Basin Sports Online Store Return Policy
If you are not 100% satisfied with a product, we want to offer the best customer satisfaction possible. Items can be exchanged, credited, or refunded within 30 days of purchase.
Conditions: All items must be returned in new, unused condition with original packaging, and all associated tags. Worn items and mounted skis will not be returned.
- Item’s Purchased At Retail Cost (not on sale): Eligible For Full Refund or Store Credit
- Item’s Purchased At 20% Off Or Less: Eligible For Full Refund or Store Credit
- Item’s Purchased On Sale at 20% Off Or More: Eligible For Store Credit
- Please include a copy of your receipt to expedite your returns.
- Return shipping fees are the sole responsibility of the customer, and the original shipping fees (if any) are non-refundable.
- Mounted skis are non-refundable unless defective or there is a warranty issue.
- Ski boots and footwear (including bike shoes) can only be exchanged or put into store credit, and only if they are unused and unmodified.
- All luggage and backpacks have been set to include a $10 flat rate shipping fee. Luggage and Backpacks are non-refundable and non-returnable
- For defective items & warranty issues please call or email us directly for more information.
Thank you for understanding and following our return procedures.
Please return all items to:
2886 Killington Road
Killington, VT 05751
For all returns please email us firstname.lastname@example.org for an RA number OR fill out our Online Order Return Form
Thank You. A Customer Service Representative will be in touch soon to finalize the status of your return.