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Basin Sports Online Store Return Policy

If you are not 100% satisfied with a product, we want to offer the best customer satisfaction possible.  Items can be exchanged, credited, or refunded within 30 days of purchase.  Items that were purchased not on sale will be refunded in full. Items sold on sale will be offered store credit.

Conditions: All items must be returned in new, unused condition with original packaging, and all associated tags. Worn items and mounted skis will not be returned.

  • Please include a copy of your receipt to expedite your returns.
  • Return shipping fees are the sole responsibility of the customer, and the original shipping fees (if any) are non-refundable.
  • Mounted skis are non-refundable unless defective or there is a warranty issue.
  • Ski boots and footwear (including bike shoes) can only be exchanged or put into store credit, and only if they are unused and unmodified.
  • All luggage and backpacks have been set to include a $10 flat rate shipping fee. Luggage and Backpacks are non-refundable and non-returnable
  • For defective items & warranty issues please call or email us directly for more information.


Thank you for understanding and following our return procedures.

Please return all items to:

Basin Sports

2886 Killington Road

Killington, VT 05751

For all returns please email us for an RA number OR fill out our Online Order Return Form

Thank You. A Customer Service Representative will be in touch soon to finalize the status of your return.

Order Return

Basin Sports

Basin Sports