Basin Sports Online Store Return Policy
If you are not 100% satisfied with a product, we want to offer the best customer satisfaction possible. Items can be exchanged, credited, or refunded within 30 days of purchase.
Conditions: All items must be returned in new, unused condition with original packaging, and all associated tags. Worn items and mounted skis will not be returned.
- Item’s Purchased At Retail Cost (not on sale): Eligible For Full Refund or Store Credit
- Item’s Purchased At 20% Off Or Less: Eligible For Full Refund or Store Credit
- Item’s Purchased On Sale at 20% Off Or More: Eligible For Store Credit
- Please include a copy of your receipt to expedite your returns.
- Return shipping fees are the sole responsibility of the customer, and the original shipping fees (if any) are non-refundable. No Refunds On Ski Boots!
- Mounted skis are non-refundable unless defective or there is a warranty issue.
- Ski boots and footwear (including bike shoes) can only be exchanged or put into store credit, and only if they are unused and unmodified.
- All luggage and backpacks have been set to include a $10 flat rate shipping fee. Luggage and Backpacks are non-refundable and non-returnable
- For defective items & warranty issues please call or email us directly for more information.
Thank you for understanding and following our return procedures.
Please return all items to:
2886 Killington Road
Killington, VT 05751
For all returns please email us firstname.lastname@example.org for an RA number OR fill out our Online Order Return Form
Thank You. A Customer Service Representative will be in touch soon to finalize the status of your return.
Thank you for completing our RA form. Please note that you may not get a response right away. We are Vermonters after all and enjoy the simple things in life, like maple syrup, chopping wood and dogs with bandanas (we move slower). So please allow 24 hours to receive return RA instructions.
P.S. If it’s the weekend we’ll issue RA’s on Monday.