Basin Sports Online Store Return Policy
If you are not 100% satisfied with a product, we want to offer the best customer satisfaction possible. We offer a 30-Day Money Back Guarantee (Some Exceptions Apply) if for any reason you are not completely satisfied with your purchase. Any unopened/unused merchandise must be postmarked within 30 days of the date the item was purchased to receive a refund for the cost of the items. Item’s being returned that were purchased on sale or are returned outside the 30 days will be subject to a $15 restocking fee. Any initial shipping charges are not refundable. No returns will be accepted after 60 Days of purchase date.
All Items must be returned in their original condition, including the manufacturer’s tags,
Exceptions and Fine Print:
- Please include a copy of your receipt to expedite your returns.
- Return shipping fees are the sole responsibility of the customer, and the original shipping fees (if any) are non-refundable.
- Exchanged items may require to pay for exchange shipping.
- Mounted skis are non-refundable unless defective or there is a warranty issue.
- No Refunds On Ski Boots though you are welcome to exchange for a different size!
- Ski boots and footwear (including bike shoes) can only be exchanged or put into store credit, and only if they are unused and unmodified.
- Luggage and Backpacks are non-refundable and non-returnable
- For defective items & warranty issues please call or email us directly for more information.
Thank you for understanding and following our return procedures.
Please return all items to:
2886 Killington Road
Killington, VT 05751
For all returns please email us email@example.com for an RA number OR fill out our Online Order Return Form
Thank You. A Customer Service Representative will be in touch soon to finalize the status of your return.
Thank you for completing our RA form. Please note that you may not get a response right away. We are Vermonters after all and enjoy the simple things in life, like maple syrup, chopping wood and dogs with bandanas (we move slower). So please allow 24 hours to receive return RA instructions.
P.S. If it’s the weekend we’ll issue RA’s on Monday.