If you are not 100% satisfied with a product, we want to offer the best customer satisfaction possible. Items can be exchanged, credited, or refunded within 30 days of purchase.
Some things to keep in mind:
We offer a 30-Day Money Back Guarantee. If for any reason you are not completely satisfied with your purchase. Any unopened/unused merchandise must be postmarked within 30 Days of the date the package is purchased to receive a full refund for the cost of the item(s)/ After the 30 Days you may return your item with a 15% restocking fee.
All items must be returned in their original condition, including the manufacturer’s packaging and tags (including price tags). Customers are responsible for return shipping costs and insurance, except in the event of our error. Shipping is non-refundable. Refused packages will result in the deduction of a refund amount. Exchanges may require customer to pay shipping.
Thank you for understanding and following our return procedures.
We want our return process to be easy and quick. We promise that we will do everything we can to make sure that you are 100% satisfied with our return process. Before beginning the return process please note that you are required to pay for and mail any returns at your expense back to Basin Ski, Ride & Bike.
If you have a Basinski.com account:
Our team has been notified of your return request and you will see a response from us in usually less than an hour during normal business hours.
If you DO NOT have a Basinski.com account:
Please use our general contact form to begin the return or exchange process. For your return or exchange to start please fill out the form and incude the following information:
We try process our returns through our general contact once a day and we ask that you are patient with us. It may take 24 hours to see a reply from our team.
ATN: Online Department
2886 Killington Road
Killington, VT 05751
You are not alone in this process. Feel free to use our contact form, email us at [email protected] or give us a call at 802-422-3234 and ask for the online department. We will help you through the entire return process!