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True Wheels at Basin Sports About Us _V2

Who Are We?

Rooted in the Mountains of Vermont,  True Wheels Bike Shop was born within Basin Sports. One of the original bike shops in Killington, True Wheels has been around awhile, 1998 to be exact. Since then the mountain has grown, the sport of cycling has grown and True Wheels has grown. We’re a small group of dedicated cyclists looking to share our passion for the road and the trail with others.

We’re a full service, year round bike shop with a full fleet of Specialized and Santa Cruz bikes available for demo. If you like it you can buy it to. Buy one new that is, everything we rent out is available for purchase in store. We’ve also just expanded our clothing line to embody more styles of cycling.

What We Offer:

  • Year Round Service
  • Road, Mountain and Downhill Rentals
  • A large inventory of parts, accessories and apparel
  • A Staff that loves to ride bikes.

We're More Than Just A Bike Shop...

  • We’re A Community Of Outdoor Adventurers

  • We Give Back To The Trails We Enjoy So Much

  • We Share Our Moments With Others

  • But Most Importantly, We Work Together For A Bigger Goal

Mountain Bike Trail Networks In The Area

Killington Resort Mountain Bike Park

Pine Hill Park (Rutland, Vermont)

Green Mountain Trails (Pittsford, Vermont)

Road Rides In The Area

Coming Soon!

Upcoming Cycling Events

May 27th

Bike Park (Projected Opening Day)

Projected opening day for the Killington Bike Park and the start to lift served mountain biking season.

June 3rd

2017 Bike Blast Off Party

Everything bikes and Killington under one roof. Join Alpine Bike Works, Basin Sports and First Stop Board Barn for the first Bike Blast Off Party.

June 10-11th

Bike & Brew Festival + Bike Swap

Join Us and the the Killington Community for a weekend of bikes and beers. Like the winter test fest the Bike & Brew is a festival where you can test bikes, buy bikes and drink good craft beer.

June 16-18th


Start driving to the NEK for the annual NEMBA fest. Full of bikes, bikes and more bikes in one of the best places to ride in the east.

June 24th

Long Trail Century Ride

For the roadies who love a good cause. Choose from 10,60 and 100 miles routes to benefit the Vermont Ski & Snowboard Adaptive Program.

July 9th

Dirty Girl Mud Run

Dirty Girl is an obstacle course run for women of all ages and athletic abilities.

July 14-15th

KPCA Wine Festival

One of the Killington Region’s signature events, this year’s Wine Festival toasts 16 years of tasting events in the heart of the Green Mountains.

July 21-23rd

VMBA Bike Fest

The Vermont Mountain Bike Association Bike Fest hosted by Sugarbush resort is an event you won’t want to miss. In the heart of the Green Mountains this bike festival brings cyclists from all over together.

July 27th

Beast of the East Pro GRT

Top mountain bikers from around the world will be competing in the USA Cycling Pro Gravity downhill event at the Killington Bike Park.

August 26th

KBC Race to The Peak

The 3rd Annual Killington Boot Camp Race to the Peak is a challenging & fun 5K.

September 24th

Vittoria Eastern States Cup Series Finale

The final stage of the Eastern States Cup Enduro Series.

Call the shop for rental inquiries!

Bike Rental Request Form

Common Bike Rental Questions

Do I need a helmet to rent a bike?

  • Vermont State Law does not require you to wear a helmet while riding bikes on the roads. If you plan to ride at Killington Resort your are required to wear a helmet. Helmets are included in rentals but you are welcome to use your own if you’d like.

Why do you take an imprint of my credit card?

  • We imprint credit cards a security deposit against the bike while it’s in your possession. By signing this form and renting from True Wheels Bike Shop you are acknowledging that it’s your responsibility to take care of the bike while in your possession. This includes, damage, theft or loss. 

How far in advance should I make a rental reservation?

  • We recommend at least 48 hours. Any less and we will not guarantee availability. If a bike has already been reserved we will call you and give you the heads up. 

When can I pick-up the bike or drop off my bike rental?

  • If the bike was not rented the day before you can pick up any time after lifts close the day before your rental. We close 45 minutes after lifts close. Add to your reservation notes if this is something you’d like to do. Bikes must be returned the same day. For Example, A one day rental means you have to return the bike the same day you pick-up. 

What If I’m unsure about what size to rent?

  • If unsure you can estimate where you think you’d land and if we think the fit will be bad will call you and suggest a different size.

Why Don’t You Offer Large and Extra Large Downhill Bike Rentals?

  • Downhill bikes unlike trail bikes aren’t built on similar frame designs. Downhill Bikes like the V10 and Demo 8 have long slopping top tubes and Race Geometry. Long is the next step up above medium because main componentry hasn’t gotten longer but certain parts have been stretched to adjust for a larger rider. For more info on modern frame geometry read this article.

I Ride a Medium Trail Bike, Should I be on a Medium Downhill Bike?

  • No, we recommend sizing up on your Downhill bike. If you ride a medium trail bike, reserve a long downhill bike. 

To Rent Any Equipment You Must:

  1. Present a valid form of Photo ID; (to be recorded by True Wheels Bike Shop).
  2. Be 18 years-old or older, or accompanied by an adult.
  3. Submit a form for each individual renter.

Bike Rental Policy

When reserving your bike, please provide rider height, weight and pedal preference (Flat, SPD, or bringing your own). Helmets are required for each rental. We will provide a helmet for a rider that does not have one. Reserved bikes must be picked up by 12am unless otherwise noted. Failure to notify of late pick up will result in the bike being taken off reservation list. Bike rentals must be returned by end of day in rental period.

Lost, Stolen or Damaged Equipment:

The renter will be charged the full retail value for any rental equipment that is not returned due to loss or theft. Damaged equipment will be assessed and the renter will be held responsible for any parts that will require replacement.

Email Us If You Have Additional Questions:

Bike Rental Pricing:

Road Bikes:

Specialized Dolce Evo $50 A Day

Available in 48,51 and 54cm

  • Drop Bar Road Bike For Women
  • Can handle short and long distance road rides

Specialized Diverge Elite $50 A Day

Available in 56,58 and 61cm

  • Drop Bar Road Bike For Men
  • Can handle short and long distance road rides

Trail Bike Options:

Santa Cruz 5010 Alloy $85

Available in Medium and Large

Santa Cruz Bronson Alloy $85 

Available in Small through Extra Large

Juliana Furtado Carbon $85

Available in Extra Small through Medium

  • The XS has a 27″ standover height (for reference measure your inseam)

Specialized Enduro FSR Comp $85

Available in Small through Extra Large

  • Full Suspension Trail Bike
  • 6 Inches of Travel
  • 650B Wheels
  • Specialized Parts with SRAM entry level componentry
  • Dropper Post

Downhill Bikes:

Santa Cruz V10 Available in Long  $120

  • Ever wonder what it felt like to ride a winning world cup mountain bike?
  • The V10 offers a race frame build made of carbon
  • 8 inch suspension
  • 7 Speed SRAM Components
  • This bike is built to go fast!

Specialized Demo 8 $105

Available in Medium through Extra Long

  • The Full “affordable” Downhill experience
  • 8 Inches of travel on a dual crown fork
  • Alloy frame
  • Specialized parts with SRAM 10-speed Components

Kids Bike Rentals:

Specialized Status Grom $75

One Size Fits All

  • Kids Mountain Bike
  • Full Suspension
  • 24″ Wheels (One Size Fits All)
  • 130mm of Travel (5 Inches)

Accessory Rentals:

Cross Country/Trail Helmet Rental $10

  • Included with purchase of a daily rental

Full Face Helmet Rental $15

Knee or Elbow Rental $10

Knee and Elbow Rental $15

Service Your Bike at True Wheels

True Wheels Bike Shop in Killington, Vermont has a top notch service center capable of building or repairing your road, mountain, or downhill bike.  Our experienced mechanics will check your bike in and provide a quick assessment and estimate of both your costs and time frame. Some things like a tube or tire change may be able to be done on the spot. Other services like bike builds and fork overhauls may need to be left for our mechanics to provide you the best service possible. If we start working on your bike and discover issues that were not brought up in the assessment, we will call you to discuss additional charges before the work is done. Our goal is to provide the best service work possible with the quickest turnaround time feasible.

Tune Ups:

Servicing your bike on a regular basis is important not only for your safety, but for the longevity of your bicycle. True Wheels Bike Shop offers three tiers of tune ups from standard to a complete overhaul.

Overhaul: $175

  • Visual Inspection of Frame and Components
  • Check Tire Condition
    • Replace Tires / Tubes (If Necessary – Parts Additional Charge)
  • Check and Adjust Tire Pressure
  • Check and Adjust Shifting
  • Check and Adjust Brakes
    • Bleed Brake Lines (If Necessary)
    • Replace Cables (If Necessary – Parts Additional Charge)
  • Remove Head Set, Clean / Re-grease and Reattach
  • Remove Pivots, Clean / Re-grease and Reattach
  • Remove Drive Train, Clean / Lubricate and Reattach
  • Remove Bottom Bracket, Clean / Re-grease and Reattach

Major: $90

  • Visual Inspection of Frame and Components
  • Check Tire Condition
    • Replace Tires / Tubes (If Necessary – Parts Additional Charge)
  • Check and Adjust Tire Pressure
  • Check and Adjust Shifting
  • Check and Adjust Brakes
    • Bleed Brake Lines (If Necessary)
    • Replace Cables (If Necessary – Parts Additional Charge)
  • Check and Lubricate Pivots

Standard: $55

  • Visual Inspection of Frame and Components
  • Check Tire Condition
    • Replace Tires / Tubes (If Necessary – Parts Additional Charge)
  • Check and Adjust Tire Pressure
  • Check and Adjust Shifting
  • Check and Adjust Brakes
    • Replace Cables (If Necessary – Parts Additional Charge)

We also service kid's bikes!

Other Services:

True Wheels mechanics hourly rate is $65 per hour.

Service work pricing is based on specific needs. The shop carries a variety of bike components which our mechanics can help you choose from in the instance where you need to replace parts on your bike. Parts will be charged in addition to the service fees.

Frequently Requested Services:

Bike Boxing

Wheel Build

Wheel True

Dropper Seat Post Service

Rim Brake Adjustment

Brake Bleed (includes fluid)

Chain Install

Tube and Tire Install

Tubeless Tire Conversion

Other Specialty Services:

Pricing for specialty services will vary based on model of the bike/component. Please speak with one of our mechanics for more information.

  • Drive Train Cleaning / Adjustments
  • Fork Install / Replacement
  • Steering Cut
  • Fork Service
  • Shock Service
  • Shock Bushing Replacement
  • Hub Adjustment
  • Hub Overhaul
  • Suspension Bearing Overhaul
  • Frame Chasing
  • Frame Facing
  • Headset Overhaul
  • Headset Install/Replacement
  • Bottom Bracket Install/ Replacement
  • Chainring Install / Replacement
  • Cassette Install / Replacement
  • Crank Install / Replacement
  • Derailleur Install / Replacement
  • Derailleur Hanger Install / Replacement
  • Brake  Cable Replacement
  • Brake Pad Replacement
  • Shifter Cable Replacement

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