Sometimes things happen, and it’s out of our control. Nearly all manufacturers understand this and will provide a warranty against defects and workmanship. Each new product sold by Basin Sports is covered by the individual manufacturer’s warranty. (Please check the manufacturer’s website for information regarding their specific warranty policy.)The manufacturer will make all warranty decisions as Basin plays the middleman between the consumer and the manufacturer. Purchasing “Used” gear from Basin (Like Demo Skis or Rental Bikes) doesn’t come with a manufacturer warranty.
Some manufacturers will handle warranty claims directly with the consumer, eliminating the authorized dealer(Basin) as the middleman through the process. Below is a list of some of the manufacturers who you can contact directly for warranty claims. If you have a product from any of the manufacturers below, simply click on the brand below and it will take you to their Warranty info/form. If you have product from any other brand we carry please go to step 1 below.
*Return shipping on warranty claims is the responsibility of the buyer. Any outside expenses that stem from a warranty situation(lift tickets, rental fees) aren’t covered by Basin or the manufacturer. If the warranty is not specified on the product purchased or on the manufacturer’s website, please contact Basin Sports by phone at 802-422-3234.
We ride hard and like cars, bike parts wear out over time. Bike manufacturers only handle warranty with possible defects with the frame. Any possible warranty issue with regards to components (fork, brakes, wheels, seatpost, etc.) on your bike are handled direct with the respective component manufacturers (Fox, Sram, Shimano, FSA, etc).
With that said, Basin Sports can play the middleman with that process but there are other options that could be quicker and easier for you. Going through your local bike shop can be a good option, as long as they’re an authorized dealer of your frame manufacturer or component manufacturer. They may be better in evaluating the issue in person and they can process a warranty claim with the manufacturer even if you didn’t buy the bike from them. A third option is you working directly with the manufacturer as many will do so, thus eliminating the middleman. If you go to the manufacturer website, you should find some warranty instruction to get the process started. But as always, we are more than willing to help you get back out on two wheels!
Warranty claim process through Basin Sports
Step 1. Determine whether the damage should be covered by warranty. Here are a few things that are NOT covered by warranty:
- Normal wear resulting from standard usage that occurs over time. (chipped topsheet from crossing skis, sun faded topsheet, etc)
- Damage resulting from contact with objects. (Rails, boxes, stumps, rocks, little kids, etc, etc.)
- Damage to the product resulting from improper care or unnecessary roughness. (jamming tip/tail into the snow, product flying off of roof racks, using your gear as walking sticks, etc)
- Parts, hardware, accessories that were lost or have gone missing AFTER receiving your shipment.
Step 2. Fill out the Warranty Request Form (At The Bottom Of This Page)
If you have any questions, don’t hesitate to give us a call at 802-422-3234. We want to see you back out on your product almost as much as you want to use it, but please be patient as warranty issues can take a considerable amount of time to resolve. Most warranties are usually resolved in a timely manner and will be processed in the order they come in.
Step 3. We will contact you with further instruction.
The next step varies by manufacturer and we will provide you with all the details for the next step.
Please play safe and thanks for choosing Basin Sports!!